Software testing in the aviation industry: Insights
Effective software testing in the aviation industry Innovation and technology are essential in the aviation industry to improve passenger comfort...
1 min read
Industry
Airline
Background
A frequent flyer program was migrated to a new calculation model for customer rewards. This transition affected multiple frontend, middleware, and backend systems, necessitating precise end-to-end validation of all associated processes.
Challenge
Ensuring the integration of all systems was critical despite high IT complexity. Furthermore, the project was interrupted by the COVID-19 pandemic and later resumed with new stakeholders, making a highly structured testing approach essential for continuity.
Performance
A secure and transparent quality assurance process was maintained through a combination of structured test management, offshore services, and manual testing. The primary focus was on end-to-end testing to guarantee a defect-free transition.
Benefit
The client benefited from a seamless rollout of the new program. The meticulous testing methodology ensured system stability and reinforced the trust of frequent flyer customers in the program's reliability.
Strategic realignment of a frequent flyer program
A major program to redesign the rewards structure of a frequent flyer program was implemented. The challenge was to smoothly integrate eight different front-end systems as well as middleware and back-end structures. A precise test strategy ensured that all relevant business processes and technical workflows functioned flawlessly.
Structured test processes for maximum quality
An end-to-end integration test ensured that all systems involved delivered consistent results. The focus was on transparency of the test steps and stable processes, especially in critical phases. The tests were carried out manually and supported by offshore teams. Tools such as BrowserStack (mobile app testing), Postman, Jira, Xray and Confluence were used. Due to the one-off conversion process, test automation was deliberately avoided.
Pragmatic solutions
The project was interrupted by the coronavirus pandemic and later continued with new participants. The testers worked with high-level test cases based on experience and exploration, which saved time and resources. A key success factor was the early identification and resolution of potential problems in the team before they escalated. Pragmatic solutions were preferred in order to ensure efficiency and quality.
Benefits for the customer
The successful changeover was business-critical, as the new points system was particularly important for status customers. The tests were instrumental in providing a stable, reliable system that met both business requirements and high customer expectations. The go-live went smoothly and the new program was successfully introduced.
Lessons Learned
This project shows how essential structured test management is for the smooth implementation of complex IT projects. Thanks to the targeted use of resources, clearly defined processes and an agile approach, the changeover was implemented efficiently and to a high standard.
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