Testing a frequent flyer program's reward structure
Strategic realignment of a frequent flyer program A major program to redesign the rewards structure of a frequent flyer program was implemented. The...

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1 min read
Raphael Bisinger : Feb 12, 2026 11:59:40 AM
Airline
The introduction of a new premium cabin concept for the long-haul fleet required an extensive testing phase. Modern seating with individualized comfort options, high-resolution entertainment systems, and intelligent touch controls had to work together seamlessly to ensure an optimal user experience.
The integration of the new seating concepts and digital interfaces into the existing IT and on-board infrastructure was highly complex. Shifts in the project timeline and technical dependencies necessitated a flexible testing strategy with comprehensive coverage.
An efficient testing strategy was executed through precise requirements analysis and targeted test cases. The use of test automation and offshore teams enabled high test coverage and accelerated the execution phase.
The successful rollout significantly improved the passenger experience. Meticulous testing ensured the flawless functionality of all systems and was a critical factor in the project's overall success.
Innovation and technology are essential in the aviation industry to improve passenger comfort and increase operational efficiency. The launch of a new premium cabin product for the long-haul fleet requires precise planning and extensive testing to ensure seamless integration of all digital and physical components.
The testing process begins with a detailed requirements analysis and the development of specific test cases. All digital interfaces and control elements are checked to ensure smooth interaction with passengers. Seat controls, entertainment systems and various booking and customer management tools are tested, among other things.
Various test methods are used, including manual tests, system integration tests, acceptance tests and test automation. Particular attention is paid to regression testing to ensure that new functions do not affect existing systems.
Test automation plays a central role in carrying out recurring tests efficiently and shortening the entire test cycle. In addition, offshore teams are involved to expand test capacities and ensure comprehensive test coverage.
One of the biggest challenges was integrating the new seat and cabin concepts into the existing IT and on-board system landscape. In addition, changes to the project schedule and technical dependencies had to be taken into account. Close cooperation between test teams and developers was essential to ensure that all systems functioned smoothly.
Careful planning, comprehensive testing and the targeted use of test automation enabled the new cabin product to be successfully launched. The smooth go-live ensures an improved passenger experience and demonstrates how essential professional software testing is for the successful implementation of new technologies in the aviation industry.
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