Incident reporting in aviation: Where quality assurance matters

What is an incident reporting system?

Incident reporting systems are essential components of aviation operations that enable the structured recording and evaluation of safety-related incidents. These systems support the traceability of processes and ensure that regulatory requirements are consistently adhered to. Adapted workflows ensure that all relevant information is recorded, analyzed and forwarded to the responsible departments and authorities such as the German Federal Aviation Authority.

Introduction of a new solution

The introduction of a new incident reporting system is an essential step in optimizing the reporting process for safety-related incidents. The aim was to provide a system that meets both regulatory requirements and user needs. Seamless integration into existing processes and intuitive usability were at the heart of the implementation.

Requirements and implementation

The new system was not only intended to replace existing processes, but also to increase the efficiency and quality of incident recording. To this end, extensive consultations were held with specialist users, pilots and risk experts as well as the tool supplier in order to record all requirements. A complete end-to-end test case matrix ensured that all relevant scenarios were tested. Training and workshops ensured that the new system could be used effectively.

Implementation

Quality assurance was carried out through manual and orchestrated testing. End users were involved at an early stage in order to gather feedback and make any necessary adjustments. In addition, PDF handouts were created for specialist user tests that defined clear test points. Several high-level pilots acted as coordinators and acceptance testers to ensure acceptance in operations. Error analyses and defect meetings with all stakeholders enabled continuous optimization of the system.

Result and added value

The new system was successfully integrated and offers a reliable solution for incident reporting and risk management. It maps all relevant workflows and ensures compliance with regulatory requirements.

By involving all stakeholders at an early stage, it was possible to implement the system efficiently. The system not only improves internal collaboration, but also increases the transparency and traceability of security processes. The successful implementation of this project shows how complex IT integrations can be carried out smoothly through structured planning and close collaboration.

TestSolutions is Europe's leading airline IT quality assurance company.
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